Shipping policy

Last Updated: March 2, 2026

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has shipped.

During high-volume periods, processing times may be slightly longer.

Shipping times vary depending on your location:

Delivery times are estimates only and are not guaranteed.

Shipping costs are calculated at checkout unless otherwise stated.

PrivateTurtle is not responsible for delays caused by:

Once your order is handed to the carrier, delivery timing is outside our control.

Please ensure your shipping address is accurate before submitting your order.

PrivateTurtle is not responsible for packages shipped to incorrectly entered addresses.

If a package is returned due to incorrect address, additional shipping fees may apply.

PrivateTurtle is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your tracking shows delivered but you did not receive your package, please:

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer.

Once your order ships, you will receive a tracking number via email.